Introduction

The policy contains information about how Whatkitchen.com Limited ("Whatkitchen.com") store and process personal information provided to us through the website "whatkitchen.com".

Whatkitchen.com is registered under the Data Protection Act and takes all reasonable steps to ensure information is stored securely and safely.

We reserve the right to change our privacy policy at any time. Should we make any changes we will update this page accordingly.

Information Collection

We collect personal information (such as your name, email address and any other details you provide to us that identifies you as an individual) from you when you register using our customer registration form.

When you browse our Website, we may also log your IP address (the Internet address of your computer) to give us an idea of which part of our Website you visit and how long you spend here. Also to enable us to track search engine patterns we process the "Browser Tag" which allows us to determine what web browser you use. This information is not stored but simply used to optimize the site layout for you.

Your shopping basket information and other selections are stored using a server side technology called Sessions. This involves you being assigned a session ID and your information being stored using this ID on the server. In order for your information to be loaded again each time you change page this ID needs to be stored on your computer and sent back to the server each time. To do this we use a technology called Cookies. These store the ID in a small file on your computer. No personal information is stored in the cookie.

Use of Information We Collect

We will use your information for several general purposes including: pre-populating form fields during the checkout process to speed it up; processing orders and associated paperwork (invoices etc); customizing selections available on the website; and notifying you of new products and ranges (if selected during registration). Your personal information shall not be used by us for any other purposes.

Who May Process Data

Your personal information may be processed by us in accordance with this privacy policy. We take all reasonable care to prevent any unauthorised access to your personal data. Personal information will not be sold or transferred to unaffiliated third parties without your prior consent.

Security Measures

We are serious about guarding the security of your personal information that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. However we cannot guarantee the protection of your personal data as due to the nature of the Internet, the Website is theoretically accessible by any user of the World Wide Web. You should be aware that when you disclose personal information on the Website it may be collected by another user and may result in unsolicited messages from other Internet users. We will investigate any such incidents thoroughly.

Credit & Debit Card Payment

In order to offer maximum security for our customers where credit or debit cards are involved we have chosen to use a third party payment service provider. When you place an order with whatkitchen.com we will store your basket and delivery information and you will then be directed to the secure Protx website. Protx will then take the required information to handle the payment. Once they have authorised the payment with our bank you will be directed back to our website and we will update our records and release the goods.

Access and Changes to your Personal Information

Upon request, we may provide you with a copy of the personal information which we hold about you. Please address requests to accounts@whatkitchen.com stating your name and email address for identification purposes.

At your request, we will use reasonable efforts to update / correct personal information previously submitted by you. You may also request that we cease processing the personal information we have about you and that we delete your personal information from our database or records. However, it may be impossible to delete your information without some residual information because of backups and records of deletions.

Please address your requests to change or delete your personal information to sales@whatkitchen.com. Please stating your name and email address for identification purposes.

We will only perform the activities outlined above to the extent that such activities will not compromise privacy or security interests.

Changes to this Policy

We may change this privacy policy from time to time. When such a change is made we will post a revised version on the Website. It is your responsibility to view this privacy policy from time to time to be aware of any such change. Your continued use of the Website will indicate your agreement to any such change.

For further information

If you have any further enquiries or concerns about our privacy policy please email us at sales@whatkitchen.com.